Gennaio 22, 2021

Dynamics365 Fraud Protection

The increasing online presence in terms of streams of revenue and reputation of individuals and businesses has been accelerated by the ongoing COVID-19 pandemic. Unfortunately, online fraud has also been on a positive trend due to this. Statistically, over $6 billion has been spent by e-commerce businesses to shelter shopper’s accounts from fraud, and the number is expected to triple in the next few years. For this reason, it is becoming increasingly important to protect your streams of revenue against fraud.

Dynamics365 Fraud Protection was introduced specifically to enable you to protect your online revenue stream and your reputation. This solution was initially, dedicated to preventing payment fraud. Subsequent release waves based on customer feedback have added capabilities to this solution. They include preventing:

  • Creation of fake accounts.
  • Taking over accounts.
  • Fraudulent access to accounts.

Dynamics365 Fraud Protection employs account and forensics data to track down fraudulent account creation especially from bots. It also employs adaptive AI to assess fraud during the most important steps of creating accounts permitting account blocking before fraudulent activity. The latest release wave (October 2020 release) of Dynamics365, contains information on the added capabilities of this solution, which will be discussed here.  

Enhanced Onboarding and User Experience

For the customers, D365 has added feature-specific guided tours that simplify navigation through the solution. The tours explain the cases in which a feature in the solution is applicable and how to get started with the feature. In an attempt to further simplify navigation, new groupings for features and assessments have been introduced to enable you to uncover meaningful information intuitively. For a given assessment, there exist features that are specific for it represented as tabs. Features are distinguished into data and settings. Data encompasses what is required to explore it, ingress and egress while settings include service-management-related features. This addition grants you the knowledge of when, how, and why you would use Fraud Protection.

Manual Review

In the age of increasing automation of online transactions, there is a need for a human review to reduce the risk of fraud. D365 Fraud Protection’s “Manual Review” provides you with an opportunity to augment fraud protection. It allows you to identify transactions that you would prefer to review manually, queue them, and amplify the review process. The Manual Review feature allows you to do the following.

  1. Customers can specify criteria that subject fraudulent transactions to queues for manual review. Workflows may play a vital role; they can be triggered when a criterion is surpassed and a sequence of events that line up the transaction for review is initiated. Power apps (such as Power Automate) can be used to generate these workflows.
  2. A review dashboard has been introduced where customers can manually analyze a fraud pattern.
  3. This addition allows customers to create consequent actions on the incidence of fraud.
  4. This version comes with a customized dashboard displaying multiple orders affiliated with fraud (such as review orders, false-positive rate, etc.).

Enhancement to Rules

D365 Fraud Protection allows you to assign names to clauses i.e. clause naming. Clauses are sections of rules expressing options for different strategies to be followed on different incidences of fraud. The clause names can appear in the rule and in the Applied Programming Interface response. Clause naming provides a name to a specific triggered response alongside the response itself.

Customer Offer

In the latest release wave, the Microsoft Dynamics365 license has set up a limited capacity of assessments for a given period. For purchase protections, account protection, and loss prevention up to 2000, 20000, and 8000 assessments can be completed without an extra charge respectively. If assessments exceed the numbers stated above, the customer has no option but to pay extra.

This solution is still being improved with subsequent release waves targeting more capabilities.

About The Author

Founder & CEO of Logol AG www.logol.com Microsoft MVP Business Solutions Active member of Scrum Alliance with the certifications CSM and CSP I got Microsoft MCP, MCPD, MCTS certifications as well.Logol, pioneering specialist in the field of cloud-enabled digital transformation, is the first operator specifically created to implement modular programs designed to unleash breakthrough innovation and rationalize business processes. Founded and directed by an award-winning expert tapping directly into the vision of leading IT companies and spearheading forward-thinking digitalization projects, Logol addresses the needs of enterprises in all sectors as they embrace new technologies and organizational change in the era big data and artificial intelligence. Logol helps organizations leverage the power of the most advanced cloud technologies, offering end-to-end consultancy for total digital transformation and business process automation, employing agile methodologies and change management techniques for smooth transitions towards new business paradigms. Digital transformation programs are a milestone in a company’s business evolution and can be the basis of their success. Accompanying clients as they transform their business processes, Logol assists them in rethinking not only the scope of their technologies, but also the strategy, mindset and company culture that make digital transformation viable and effective. As digital transformation programs are successful only if approached with the highest professional competence, Logol selects and employs brilliant professionals who demonstrate outstanding technical expertise in the most advanced information technologies, in depth strategic knowledge of business processes and innovation, and refined soft skills to better support people and organizations facing change. Logol is headquartered in Switzerland and addresses the needs of both public and private sector players by promoting a comprehensive and proactive approach to digital transformation as a necessary step for inclusion and competitiveness in today’s digital economy.

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