Dynamics 365 for Field Service handles processes for work that’s applied at a customer’s premises or home. This includes installation, planning or continual maintenance, responding to interrupt/fix problems and returns. Associate in the nursing finish to finish service engineered on Microsoft Dynamics 365, Field Service capabilities embrace optimizing schedules, arming a mobile men, managing assets and process orders and invoices.
Who can benefit from Field Service?
Any service-based organization that contains a specialize system in delivering on-the-scene installations and break/fix repair can have the benefit of Dynamics 365 Field Service. The challenge for these businesses is to boost the productivity of field-based mostly groups whereas conjointly increasing client satisfaction. Dynamics 365 has the capabilities that modify field service companies to digitally rework their operations making each happy consumers and profitable processes.
Why use Field Service?
• Inventory Management:
Dynamics 365 Field Service ensures that your agents are well-stocked and reduce the costs associated with write-offs and insufficient inventory problems. It helps you to automatically measure inventory down to the warehouse level. The automatic inventory level adjustment service of Field Service management helps you to stay on track. You can also forecast your future inventory needs and take advantage of just-in-time ordering.
• Mobile Access:
With Dynamics 365 Field Service, you can keep your technicians in the loop. Because, with Field Service management, representatives can see the day’s calendar of work, update their availability status, and use GPS turn-by-turn directions. You can also watch and identify case details, customer history, and resolution steps for individual sells. Field service Management also helps you to collect information in the field including work order updates, satisfaction surveys, signatures, payment, and photographs of any order that has been completed.
• Optimized Field Scheduling:
Field Service uses artificial intelligence and intuitive tools to deliver field service in the most efficient way possible. It can be configured as completely automate the scheduling process, or just with drag-and-drop interface to allocate resources. It helps you to make the most of your technicians’ time by reducing the amount of time spent on the road.
• It’s in the Cloud:
Microsoft Dynamics 365 for Field Services is a SaaS application centrally hosted by Microsoft in the cloud. So the product updates and product upgrades are automated and accessible with the mobile and web apps.
• Internet of Things:
Field Service management uses Internet of Things to monitor customer devices for exceeded thresholds and let you take action according to consumer’s needs. Thus, you are able to attempt self-healing commands on connected inventory and automatically create work orders and dispatch agents for preventative or emergency appointments based on anomalies. With Field Service, you can also take advantage of additional features like big-data machine learning and powerful workflow.
• Customer Insights:
Keep your customers informed with automated self-service capabilities such as monitoring upcoming, completed, and open appointments. Customers will stay informed with real-time arrival estimates, technician photo and vehicle information which is Integrated with other Dynamics 365 modules to further enhance the customer experience.